Exchanges

At Espana Jewelry Collection, we believe in the transformative power of our refund policy. We understand that jewelry is a personal investment, and we want to ensure that every customer feels confident and satisfied with their purchase. That's why we have created a refund policy that goes above and beyond.

Unlike other stores, we don't believe in exchanges. We believe that if a purchase doesn't meet your expectations, you deserve more than just a replacement. You deserve a full refund and the opportunity to find something that truly speaks to your unique style.

Our refund policy is designed to make the return process as hassle-free as possible. We offer a generous 90-day return window, giving you plenty of time to decide if your purchase is right for you. If for any reason you are not completely satisfied, simply contact our customer service team at espanajewelry@gmail.com to initiate the return process.

Once we receive your return request, we will provide you with a return authorization number and detailed instructions on how to send back the item. We ask that you package the item securely and ship it back to us using a trackable shipping method. Please note that you will be responsible for the return shipping costs.

Upon receiving the returned item and verifying its condition, we will issue you a full refund in the form of a store credit. This credit can be used towards any future purchase, allowing you to explore our wide range of personalized jewelry and find the perfect piece that resonates with you.

It's important to note that our refund policy applies to all items except for custom-made or personalized pieces. We believe in the value of these one-of-a-kind creations and their ability to capture your individuality. Additionally, clearance items and gift cards are also non-refundable.

Our goal is to make your shopping experience with us enjoyable and stress-free. We want you to feel confident in your purchase and excited to wear your new jewelry. If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our dedicated customer service team at espanajewelry@gmail.com. We are here to assist you every step of the way.

Thank you for choosing Espana Jewelry Collection. We appreciate your support and look forward to helping you find the perfect piece of personalized jewelry that reflects your unique style and personality.